Support Center
How can we protect you today?
Find answers to common questions about your safety caregiver. We've made everything large and clear for easy reading.
Find answers to common questions about your safety caregiver. We've made everything large and clear for easy reading.
Medovyx is your care platform. It is a comprehensive safety system designed specifically for seniors to maintain their independence while staying connected to caregivers and emergency services instantly.
When you press the SOS button, Medovyx immediately alerts our 24/7 response team and your designated family caregivers. We receive your exact location and open a two-way voice channel to talk to you.
Yes, only the "Caregivers" you have explicitly invited can view your live location. Privacy is our priority; you have full control over who can see your data at any time through the Safety Hub settings.
Medovyx includes advanced "Caregiver AI" that can detect sudden impacts or unusual movement patterns. If a fall is detected, the device will ask if you are okay. If you don't respond, it automatically triggers an emergency alert.
If you are in danger or feel unwell right now, please use the button below to reach our emergency dispatchers immediately.
Call EmergencyAvailable 24 hours a day
Our caring support team is ready to help you set up or answer any technical questions.
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