Legal
Privacy Policy
Your privacy is our priority. Here's how we protect your data.
Last updated: May 2, 2026
We never sell your personal data. Your health and location information is used only to provide you with safety services.
1. Overview
Medovyx ("Medovyx", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using Medovyx, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, age, and role (Elder or Volunteer)
- Profile Information: Emergency contacts, medical notes, and care preferences
- Communications: Messages you send to our support team
2.2 Information Collected Automatically
- Location Data: GPS coordinates when you use location-based features or trigger an SOS alert
- Device Information: Device type, operating system, and app version
- Usage Data: Features used, time spent, and interaction patterns
- Log Data: IP address, browser type, and access timestamps
2.3 Health-Related Information
If you connect wearable devices or manually enter health data, we may collect relevant health information to support our care services.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our Services
- Send emergency alerts to your designated caregivers
- Share your location with caregivers during SOS events
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Your Caregivers: Location and alert information is shared with caregivers you have explicitly approved
- Emergency Services: In life-threatening situations, we may share your location with emergency responders
- Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, analytics) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government authority
5. Location Data
Location data is central to our safety services. We collect your location:
- Continuously when you have background location enabled (for fall detection and geofencing)
- Immediately and precisely when you trigger an SOS alert
- Periodically for check-in features
You can control location permissions through your device settings. Disabling location access will limit certain safety features.
6. Health Data
Health data is among the most sensitive information we handle. We:
- Encrypt all health data in transit and at rest
- Never share health data with advertisers or marketers
- Only share health data with your approved caregivers and, in emergencies, with medical responders
- Retain health data only as long as necessary to provide our services
7. Data Security
We implement industry-standard security measures to protect your information, including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- Multi-factor authentication options
- Role-based access controls for our staff
While we take every precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information through your profile settings
- Deletion: Request deletion of your account and associated data
- Portability: Request your data in a machine-readable format
- Opt-out: Unsubscribe from non-essential communications at any time
To exercise these rights, contact us at info@medovyx.com.
9. Family Member Privacy
Our Services are designed for elderly individuals and their family members. All family members using Medovyx must ensure they have appropriate consent from the elder they are supporting. If you believe any information has been collected without proper consent, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of our Services after changes take effect constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer:
- Email: info@medovyx.com
- Phone: +91 79829 24972
- Address: Medovyx, Vaishali, Sector 9, Ghaziabad — 201010